Ecobank has increased its customer base by 40% in 2017 and aims to reach 100 million customers by the end of 2020.
Ecobank was awarded two trophies at the African Banker ceremony held at the Paradise Hotel in Busan, South Korea. Impressed by the way Ecobank has leveraged digital financial services and an improved service model to establish itself as the retail bank of choice, the jury has named it Africa’s best retail bank.
Ecobank also received the Innovation Award for its revolutionary Ecobank Mobile app, which has already been downloaded by over 5 million users. This award was presented to him for the way the app redefined the notion of inclusive and borderless banking, as well as other transformative innovations designed to provide financial services to all Africans.
Commenting on this dual award, African Banker publisher Omar Ben Yedder said: “Ecobank has been transformed in many ways this year and its adoption of technology, at the heart of its growth strategy, has borne fruit “.
Ade Ayeyemi, Chief Executive Officer of Ecobank, said, “We are very proud of Ecobank for not only winning the award for the best retail bank in Africa, but also for innovation. This shows that we are on the right track to become the bank of choice in sub-Saharan Africa. We will continue to ensure that we remain at the forefront of the use of advanced technologies to provide our customers with accessible and affordable banking services. ”
Ecobank is committed to providing the range of financial products and services that meet the needs of all Africans for day-to-day banking, transactions and investments. Ecobank has increased its customer base by 40% in 2017 and aims to reach 100 million customers by the end of 2020.
The Ecobank Mobile app brings real flexibility to customers. By removing barriers to access to banking services and offering affordable prices, it is an integral part of Ecobank’s strategy. It’s the first unified banking application available in 33 countries, where customers can easily access banking on their mobile phone anywhere, 24 hours a day, 7 days a week, 365 days a year. The app allows transactions in 18 different currencies and in four languages (English, French, Portuguese and Spanish).
The app also offers a multifunctional digital payment solution, Ecobank Pay, through which customers of any bank can pay for goods and services. This solution unifies all of Ecobank’s digital offerings for Internet payments, bill payments and phone credit purchases over the mobile phone.
Patrick Akinwuntan, Group Executive Director of Consumer Banking at Ecobank, said: “Ecobank represents more opportunities for every African. Our Ecobank Mobile App, Xpress Account, Ecobank Pay, Xpress Points and Rapidtransfer are becoming more and more popular consumer banking brands, offering flexibility, low costs and immediate service for customers in Africa and the diaspora “.